Regulation of Disputes

In case of disputes, the Customer may appeal to the alternative dispute settlement body:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Jurisdiction over national territory, in areas not covered by other arbitration centre with regional jurisdiction
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide, 1099-032 Lisboa
Tel.: 213 847 484 – from 3:00 pm to 5:00 pm / 91 922 55 40
Fax: 213 845 201
E-mail: cniacc@fd.unl.pt
Web: http://www.arbitragemdeconsumo.org / https://www.facebook.com/cniacc

For more information, visit the Consumer Portal www.consumidor.pt.